Refund Policy

This policy covers refunds for products, software licences, hardware, hosting and services bought from Bluedot Technology Ltd, including through our retail platforms LKEY and dst.zone.

What it covers

Software licences, subscription keys, hardware and media, hosting and data centre services, and professional services such as development, security and consulting. Where a product comes from a vendor, the vendor's own terms also apply, and we tell you when they do.

When a refund is due

• The order is not delivered within 15 working days and we cannot give a firm date.
• The item is out of stock and we cannot supply it.
• You were charged twice, or charged for an order we cancelled.
• Hardware or media arrives defective, damaged in transit or not as described. Tell us within 72 hours of delivery, with a photo or video.
• A service is cancelled before the work has started, in which case we refund less the cost already committed.

When it is not

• Software and digital licences once a key, serial number or activation link has been issued or used, unless the product page says otherwise. A licence key cannot be un-issued.
• Subscriptions, hosting, domains, SSL certificates and cloud services once provisioned or renewed.
• Consumable or used items, and items you have damaged after delivery.
• Custom development, security testing and consulting already delivered, or time already spent.
• Fees a vendor or payment partner does not return to us.

How to ask for a refund

Email info@bluedot.ltd within 7 days of delivery and include:

1. Full name
2. Email address used for the order
3. Order number
4. Order date
5. Item purchased
6. Payment method: bank, bKash or Nagad
7. Transaction ID
8. Photo or video proof, where the request is about a defect or damage

We acknowledge the request, check the order and the licence status, and reply with a decision within 3 working days. We may ask a question or two before deciding.

How the money comes back

• Approved refunds are paid within 1 to 7 working days. How long it actually takes depends on your bank or payment method, which we cannot control.
• Refunds go back the way the payment came: bank transfer to the same account, bKash or Nagad to the same wallet, card to the same card.
• Bank charges, transfer fees and any exchange difference are borne by you.
• Where tax has already been deposited under National Board of Revenue rules, the refund is adjusted accordingly.
• If you paid by card, the amount may appear on your statement within one or two billing cycles, depending on your issuer.

Reversed payments

Talk to us before raising a chargeback or a wallet dispute, because almost every case is quicker to settle directly. While a dispute is open we may suspend the account and the licences it holds, and reinstating them follows once the payment is settled.

Your statutory rights

Nothing in this policy limits your rights under the Consumer Rights Protection Act, 2009, or any other law that applies to you. Where the law gives you more than this policy, the law wins.

Review and changes

We review this policy at least once a year. The date at the top of the page is the last review, and this policy may change at any time.

Contact

Refund requests and questions: info@bluedot.ltd · support@bluedot.ltd
Phone: (880) 96 3877 7222
Bluedot Technology Ltd, 42, 43/A Purana Paltan, Dhaka-1000, Bangladesh.