This policy explains what personal information Bluedot Technology Ltd collects through this website and our services, why we hold it, where it is kept, and how you can control it. It is written to be read, not to hide behind.
Who we are
Bluedot Technology Ltd, 42, 43/A Purana Paltan, Dhaka-1000, Bangladesh, is the controller of the information described here. Bluedot Technology LLC in the United States is our parent company. Privacy questions go to support@bluedot.ltd or (880) 96 3877 7222.
What we collect
- What you give us. Your name, email, phone number, organisation, billing address, and the content of the messages you send: a quote request, a support ticket, a chat, a job application.
- Order records. What you bought, the order number and date, the payment method (bank, bKash, Nagad or card) and the transaction reference your bank or wallet returns to us.
- Technical data. IP address, browser and device type, the pages you open and how you arrived, collected through cookies and our own server logs.
- Support history. Tickets, chats and emails, kept so whoever helps you next has the context.
We never receive or store your card number, PIN, CVV or wallet password. Card payments are handled by our payment partners, and we see only a reference number and the outcome.
Why we use it
- To answer your enquiry, quote for the work, and deliver what you ordered, including issuing licence keys and activation.
- To invoice you and keep the accounting and tax records Bangladeshi law requires.
- To support you afterwards: installation, renewals, escalation with the vendor, warranty claims.
- To keep our systems and this website secure, and to detect abuse, fraud and duplicate or suspect payments.
- To understand how the website is used, so we can improve it.
- To send news, offers and product announcements, but only where you have opted in, and every message carries a way to opt out.
The basis we rely on
- Contract: what is needed to deliver the product or service you ordered.
- Consent: marketing email, analytics and advertising cookies. You can withdraw it at any time.
- Legal obligation: invoices, tax and accounting records, and disclosure the law requires.
- Legitimate interest: securing our systems, preventing fraud, and answering the enquiries we receive.
Analytics, pixels and our chat
This website measures how it is used. We use Google Analytics for traffic and behaviour statistics, the Meta (Facebook) Pixel for campaign measurement, our own chat and ticketing system for the conversations you start with us, and equivalent tools where they help us serve you. These tools set cookies and read device identifiers.
- Non-essential cookies and pixels are used only where your consent has been given. Where consent is required, we ask before they are set.
- You can change or withdraw your choice at any time from Cookie settings in the footer of any page, or by clearing site data in your browser.
- You can also refuse them at the source: Google's Analytics opt-out add-on, Google Ads settings, and Meta's ad preferences.
- Where your browser sends a Global Privacy Control or Do Not Track signal, we treat it as a refusal of non-essential cookies.
Who we share it with
We do not sell your personal information, and we do not hand it to third parties for their own marketing unless you have explicitly agreed.
- Payment partners, to take a payment or process a refund.
- Software vendors, when a licence has to be registered in your name. They usually receive your name, email and organisation.
- Hosting, cloud and connectivity providers that run our servers, this website and our network links.
- Analytics, email and communication providers, as described above.
- Professional advisers such as auditors, insurers and lawyers, under confidentiality.
- Authorities, where the law requires disclosure or a lawful request is made. We ask for the legal basis, disclose no more than is required, and tell you where we are permitted to.
Where it is kept, and how we protect it
Our systems run on servers we hold in our own racks in partner data centres in Bangladesh, and on cloud providers including AWS, GCP, Azure, Contabo, Hetzner and Akamai in India, Singapore, the United States, the United Kingdom, Germany and France. Transfers outside Bangladesh are covered by our contracts with those providers and by the safeguards they offer.
- TLS for data in transit, and encryption and access control for data at rest.
- Access limited to the people who need it, with logging and periodic review.
- Card data never reaches our servers. It stays with our payment partners.
- Backups, and an incident process: if a breach puts you at risk, we tell you and the authorities without undue delay.
How long we keep it
- Enquiries and quotes that never become orders: 12 months.
- Orders, invoices and tax records: 6 years, as Bangladeshi tax law expects.
- Support tickets and chat transcripts: 3 years after the last message.
- Analytics data: up to 26 months.
- Marketing lists: until you unsubscribe.
- Backups: rotated on a 90-day cycle.
Your rights and your part
Write to support@bluedot.ltd and we will act within 30 days. You may:
- Ask for a copy of what we hold about you.
- Have it corrected or completed.
- Have it deleted where we are not required to keep it.
- Restrict or object to a particular use, marketing included.
- Withdraw consent you gave earlier.
- Receive your data in a portable format.
- Complain to us, and if you are not satisfied, to the appropriate authority in your country.
In return we ask that you give us accurate details, keep your account credentials private, and use our services lawfully.
Children
Our services are for businesses and adults. We do not knowingly collect information from anyone under 13, and a minor under 18 should use our services with a parent or guardian.
Review and changes
We review this policy at least once a year, and whenever our practices or the law change. The date at the top of the page is the last review. Material changes are announced on this page before they take effect.
Contact
Bluedot Technology Ltd, 42, 43/A Purana Paltan, Dhaka-1000, Bangladesh.
Email: support@bluedot.ltd · Website: bluedot.ltd
Phone: (880) 96 3877 7222
Questions about this policy
Write to us and we will answer within 30 days. Keep your order number to hand if the question is about a purchase.
Tell us what you need to build, protect or automate.
A 30 minute call with an engineer, not a sales script. You leave with a clear next step, whether or not we work together.